Campervan Hire Questions & Answers

How old do I have to be to hire a camper van from you?

You have to be at least 30 and less than 75 and have held a full British driving licence for at least two years to drive our campers. This is a requirement of our insurance. If you fall outside this age bracket, please do get in touch. We may be able to get a personalised quote from our insurers.

What documentation do I need to have?

• We will need to see each driver’s full uk license.
• National Insurance Number. you must agree to a DVLA digital check.
• Two recent utilities bills, credit card or bank account statement, council tax bill, self-assessment tax bill.  which are less than 3 months old.

Please note: we cannot hire the vehicle without these documents.

Can I drive to Europe or Ireland?

Yes, you can. There is additional insurance for European travel.

How much is the insurance excess / deposit?

The insurance excess is £1000.

We will require a £200 deposit payment on your credit card.

What happens if I damage the vehicle or equipment?

If you accidentally damage the vehicle we will charge you the amount it costs us to get it repaired or replaced.

The camper van looks like it has a lot of kit and appliances. How will I know how it all works?

You will receive a full orientation of the camper, its controls, appliances, safety features and maintenance responsibilities. The orientation will take about an hour, don’t worry if you cannot remember everything, we will give you a complete manual with easy to follow step by step instructions. The manual will also have our emergency contact number should you need any further help.

What happens in the event of a breakdown?

Our vans are covered by VW Roadside Assist. Their phone number is inside the Accident pack handed to you. In the unlikely event that they cannot fix the problem, they will bring you back to our depot in chippenham and we will supply you another camper van, subject to availability.

What type of fuel does my van use?

Diesel. 35-40mpg. Depending on how you drive it.

How much fuel do I need to leave in the tank?

We always hand the van over with a full tank of fuel so ask for it to be retuned with a full tank. The cost of fuel will be deducted from your security deposit if it is not returned with a full tank.

We are booking a ferry and need to know the registration number and vehicle dimensions?

It’s not always possible to provide the registration number in advance, the ferry company should be happy with just the vehicle dimensions.

These are: 4.9m long and 1.9m high.

How many people can seat and sleep in the vans?

The California’s can seat and sleep 4 people.

What is the shortest hire period you do?

The shortest hire we do is 3 nights.

Are pets allowed?

Yes, we do allow pets, but after returning the vehicle, if it requires a deep valet, a £50 fee will be charged. Note that any damage caused to the vehicle by your dog will be charged.

We do have on our fleet pet free vehicles. if you suffer from sever allergies please let us know and we will ensure you hire the correct vehicle.

What kitchen equipment do I need?

The campervan comes fully equipped for 4 people. We have tried to think of everything.

Does it have a toilet?

No, the campers do not have toilets fitted.

Can the van be hooked up to power at campsites?

Yes, the campervan comes with a long electric hook up cable. A European converter can be provided where required.

Does the van have heating for the evening?

Yes, the van has a diesel powered heater.

How long will the battery last when I've camped up?

It should last about three days, depending on ambient temperature and other electrical devices being used.

You only need to drive the van for over half hour to charge the battery back-up.

How long will the gas last?

A full bottle of gas, will typically last about 20 days. If it should run out, please follow the instructions in the handover manual to change the bottle. Please keep the receipt and we will reimburse the cost when you return the vehicle.

Does the campervan have a tow bar?

No.